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The destructive nature of dynamic testing may lead to the need for repairs. DTS technicians are experts in our equipment, data retrieval techniques and understand the need to get equipment back in the field as quickly as possible.

The DTS technical support team will determine if equipment needs to be sent in for repair. The first step is to always try to resolve any issues via phone or email support. If it is determined that equipment needs to be sent in for repair, an RMA will be issued and the user is responsible for getting the equipment to the DTS facility. Repair costs and lead times will be quoted once the equipment is received and inspected.

DTS recommends annual calibration services which include a complete inspection, battery replacement and much more to help maintain the life of your data acquisition system and the integrity of all data collected. If equipment is covered under a DTS service contract, all repairs are covered and may even be handled on-site.

Please contact support@dtsweb.com if you need assistance with repairs or technical support issues.

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